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Privacy Policy

ScrapFrames recognises and respects the privacy of all our customers. We understand that your privacy and the security of the information you provide us are very important to you.
This policy outlines what types of information we collect from you, how we use, handle and store that information, and the means by which you may access, update and correct errors in the information.

Personal Information
ScrapFrames does not collect any personal information without your consent. If you wish to purchase from ScrapFrames, you must create a customer account and enter your details such as email and delivery address, contact phone number, gender and date of birth. We will use these details in the processing of your orders and also to confirm your identity.
We will not disclose any personal information without your consent, except if explicitly required by law.

Email, Newsletters, SPAM and Cookies
ScrapFrames does not condone unsolicited bulk email (SPAM), and does not buy or sell mailing lists or participate in any venture which may result in a third party gaining the ability to contact you.
ScrapFrames will communicate with you via email and/or telephone for the sole purpose of processing any order that you may place with us. Additionally, if you choose to subscribe to our newsletter, we may contact you via email with information on new products and special offers.
Unlike other websites, we DO NOT use cookies to track and remember your visits; this means that your access to our website is secure, even on inherently insecure systems such as shared computers. You must log in every time you visit our website to place an order or check on your order’s status. It is not necessary to log on if you just wish to browse, but creating an account and logging in to browse will mean your cart contents ‘wish list’ will be saved for your next visit.

Links to Third Parties.
Throughout our website there may be links to third party websites. ScrapFrames is not responsible for the privacy practices or the content of such Web sites.

How to access and update your personal information.
Firstly, log into your account, then go to the “My Account” area of the website. All your details can be changed from the “My Account” section. Please don’t hesitate to contact us if you need help with this.

How do we secure and protect your information?
When you create your account, you must choose a password in order to access your account in the future. The password is your primary means of protection; like any password or pin number, it should be kept secret and never written down. Your password is stored on our systems using a hash function; this means that even we cannot read your password.
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

What about my credit card details?

At present, we do not process credit card payments online, you must contact us by phone to provide the required details. If you request, we can hold the details securely for future orders. They are held in password protected accounting software on a secure computer, and are accessible only by two members of ScrapFrames staff. Card payments are processed via a secure encrypted site provided by the Commonwealth Bank. We will never charge your card for an order without your explicit consent.

Privacy contact
Should you have any concerns about your privacy or questions about this policy, please contact


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